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Sailing Through Virtual Reference Assessment

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PDF Sailing Through Virtual Reference Poster.pdf (44KB) Poster PDF
PDF Sailing Through Virtual Reference handout.pdf (33KB) Handout PDF
Title: Sailing Through Virtual Reference Assessment
Author(s): Lewis, Krystal; Logan, Firouzeh
Subject(s): virtual reference assessment email chat
Abstract: Are we excellent online service providers? Do email and chat reference services effectively support our face to face, blended and online curricula? In order to improve services, libraries have become assessment obsessed, but is all assessment equal? UIC has hit on a most effective way in which to assess and improve our email and chat reference services.
Issue Date: 2007-03
Type: Presentation
Description: Poster presentation March 30, 2007, at the ACRL (Association of College and Research Libaries) 13th Annual Conference, Baltimore, Maryland
Date Available in INDIGO: 2007-04-27

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